Frequently Asked Questions

How will I get my tickets?
Once your reservations are confirmed and paid in full you will receive an email confirmation. Upon arival , please stop by our cnociedge desk to pick up your tickets. 

What if I lose my ticket?
If you lose your ticket, please call us 808-661-3124 and we issue a replacement to you at no charge.

What if I want to cancel?
We DO NOT charge a cancellation fee. We offer a full refund for any activity as long as you notify us within the cancellation period. Most activities have a 48 hour cancellation period meaning that you will have to advise us of the cancellation at least 48 hour prior to the start of the activity. There are a few tour providers that require a 72 hour cancellation period, if this is the case it will be noted on your voucher. Please note: large groups may be subject to a longer cancellation period, if so you will be notified of this at the time of booking. Due to airline restrictions, those activities that include inter-island airfare are non-refundable once booked.

When should I make my reservations?
We suggest booking your tours as soon as you have booked your hotel or airline tickets. Some of the more popular activities sell out in advance so it is advisable to reserve your space prior to arrival. If your plans change for any reason, you may cancel without penalty or cancellation fees as long as you are within the cancellation period of 48-72 hours. (see cancellation information above).

What if I want to reschedule my activity to another day? The reschedule period is the same as the cancellation period, you will need to notify us at least 48 hours in advance of your schedueld activity  (72 hours or more in some cases) of your wish to reschedule.

How do I pay for my tickets?
A concierge will call you within 24 hours with tour confirmation and your card will be charged at that time.

How do I get directions to the activities that I have booked?
Upon arrival, please stop by the concierge desk to pick up your tickets along with directions and instrutctions.

Are taxes included?
Tax is not included in the rate shown on the site.  Taxes vary for each activity. All activities charge 4.166% Hawaii General Excise Tax (4.712% for Oahu). Some water related activities charge an additional 3% for Harbor Fee and additional fuel surchages.  Helciopter tours charge an additional fuel surcharge/airport fee.

If you have questions that have not been answered, please call 808-661-3124 or email us at info@aliitours.com